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Shipping & Handling Policy

Policy Unavailable online at this time. Please call store for more information.

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Return Policy:

All sales made by Searchlighting.com at the Searchlighting.com website, through e-mail, through telephone contact or any other means are final. Examine all shipping cartons and packaging immediately upon receipt, and report damaged materials to the shipping carrier immediately. In the event that an item is defective, Searchlighting.com will take all steps it deems necessary to repair or replace the defective item. In the event that Searchlighting.com does accept the return of a purchased item, the customer will be responsible for all shipping costs, in addition to a 25% of total sale re-stocking fee. Because all items at Searchlighting.com are custom manufactured or ordered for the customer, Searchlighting.com reserves the right to enforce its "ALL SALES ARE FINAL" policy.

Terms and Conditions

  TERMS AND CONDITIONS OF USE AND PRIVACY POLICY
Searchlighting.COM WEBSITE

TERMS AND CONDITIONS OF USE
Your Agreement with Searchlighting.com.

Welcome to the Searchlighting.com website. Following are the terms and conditions that govern your use of this site.

THESE TERMS AND CONDITIONS OF USE CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND Searchlighting.com ("Searchlighting.com" "WE" OR "OUR"). PLEASE READ THIS AGREEMENT ("AGREEMENT") IN ITS ENTIRETY BEFORE YOU CONTINUE TO USE THIS WEBSITE OR PLACE ANY ORDERS. BY CLICKING ON THE SUBMIT BUTTON ON OUR SHOPPING CART CHECKOUT PAGE STIPULATES AGREEMENT TO THE FOLLOWING TERMS AND CONDITIONS AND BY USING THIS WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT AGREE, CLICK THE CANCEL BUTTON TO DECLINE THIS AGREEMENT, AND DISCONTINUE USING THE SITE.

Ownership of This Website:
This website is owned and operated by Searchlighting.com. All of the content featured or displayed on this website, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software ("Content"), is owned by Searchlighting.com, its licensors and its content providers. All lamps, fixtures, accessories and lampshades are copyrighted by the manufacturers.

All elements of the Searchlighting.com website, including, but not limited to, the general design and the Content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with Searchlighting.com or one of its subsidiaries, no portion or element of this website or its Content may be copied or retransmitted via any means and this website, its Content and all related rights shall remain the exclusive property of Searchlighting.com or its licensors unless otherwise expressly agreed. You shall indemnify Searchlighting.com, its subsidiaries, its affiliates and licensors against any losses, expenses, costs or damages incurred by any or all of them as a result of your breach of the terms of this Agreement or your unauthorized use of the Content and related rights.

"Searchlighting.com" and the Searchlighting.com logo are trademarks of Searchlighting.com or its subsidiaries and may be registered in some countries.

PRIVACY POLICY
Searchlighting.com fully respects your rights to privacy and utilizes the following practices in regards to any information we are provided or obtain about users of this website.
In order to fulfill licensing transactions or provide service to you as a customer of Searchlighting.com, we may require you to provide certain information to us. Common items may include, but are not limited to, your name, address, phone number and credit card number.
By providing this information to Searchlighting.com, you are agreeing to allow us to utilize this information to complete all transactions you request through this website and to disclose that information and details of all such transactions to Searchlighting.com' various worldwide offices, subsidiaries, affiliates and any necessary payment processors. Because of the nature of the internet, such data may pass through any country.
Email:
If you authorize us to send you promotional materials, we may do so using either the email or the mailing addresses you provided on the registration or billing information screens. From time to time we may notify you of special promotions, new products or services, or other information that may interest you. We do not share any information you provide to us, including your email and mail addresses, with any companies outside Searchlighting.com, its subsidiaries, affiliates or necessary payment processors. Should you not wish to receive this type of information, you will be able to express this desire by clicking on the appropriate button or checkbox when first asked to respond to the issue, or by notifying us at anytime thereafter -- we will not send you information if you inform us you do not wish to receive such materials.

About Cookies:
When you visit the Searchlighting.com website, we place a text file called a "cookie" in the browser directory of your computer's hard drive. A cookie is a small piece of information that a website can store on your web browser and later retrieve. The cookie cannot be read by any website other than the one that set up the cookie.  Cookies enable this website to recognize the information you have consented to give to this website and help us determine what portions of this website are most appropriate for your professional needs.  The cookie is necessary for the proper operation of the shopping cart system employed by the Searchlighting.com website. We do NOT use cookies to examine your surfing behavior before or after leaving the Searchlighting.com website. If at any time you believe that Searchlighting.com has not followed the above policy, or if you would like your information to be removed from our system, please contact us using our contact form. We will make reasonable efforts to identify and correct any problem.

Disclaimers:
THIS WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS" AND Searchlighting.com EXCLUDES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE. THE FUNCTIONS EMBODIED ON, OR IN THE MATERIALS OF, THIS WEBSITE ARE NOT WARRANTED TO BE UNINTERRUPTED OR WITHOUT ERROR. YOU, NOT Searchlighting.com, ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION DUE TO YOUR USE OF THIS WEBSITE.

Except as specifically stated in these Terms and Conditions of Use, the Privacy Policy, or elsewhere on this website, or as otherwise required by applicable law, neither Searchlighting.com nor its directors, employees, licensors, content providers, affiliates or other representatives will be liable for damages of any kind (including, without limitation, lost profits, direct, indirect, compensatory, consequential, exemplary, special, incidental, or punitive damages) arising out of your use of, your inability to use, or the performance of this website or the Content whether or not we have been advised of the possibility of such damages.

Searchlighting.com uses reasonable efforts to ensure the accuracy, correctness and reliability of the Content, but we make no representations or warranties as to the Content's accuracy, correctness or reliability.  Searchlighting reserves the right to correct improperly priced items at any time.  In the event an improperly priced item is discovered after credit card processing, Searchlighting.com will promptly void the sale, issue a refund via the same method used to purchase the item, and give the customer  an opportunity to purchase the item at its proper price.

There may be links to other websites from the Searchlighting.com website; however, these other websites are not controlled by Searchlighting.com and we are not responsible for any content contained on any such website or any loss suffered by you in relation to your use of such websites. You waive any and all claims against Searchlighting.com regarding the inclusion of links to outside websites or your use of those websites.

Some US states and foreign countries do not permit the exclusion or limitation of implied warranties or liability for certain categories of damages. Therefore, some or all of the limitations above may not apply to you to the extent they are prohibited or superseded by state or national provisions.

Governing Law and Venue:
This Agreement shall be interpreted, construed and governed by the laws of the State of New York, USA, without reference to its laws relating to conflicts of law and not including the provisions of the 1980 United Nations Convention on Contracts for the International Sale of Goods. Venue for all disputes arising under this Agreement shall lie exclusively in the Courts of the State of New York in Nassau County or the Federal District Courts of the Eastern District of New York (as permitted by law) and each party agrees not to contest the personal jurisdiction of these courts. Notwithstanding the foregoing, however, Searchlighting.com shall have the right to commence and prosecute any legal or equitable action or proceeding before any non-US court of competent jurisdiction to obtain injunctive or other relief in the event that, in the opinion of Searchlighting.com, such action is necessary or desirable.

No action of Searchlighting.com, other than an express written waiver or amendment, may be construed as a waiver or amendment of any of these Terms and Conditions of Use or Privacy Policy. Should any clause of these Terms and Conditions of Use or Privacy Policy be found unenforceable, wherever possible this will not affect any other clause and each will remain in full force and effect.

We reserve the right to change these Terms and Conditions of Use, the Privacy Policy, prices, information and available contractual license terms featured on this website without notice. These conditions set out the entire agreement between Searchlighting.com and you relating to your use of this website.

About Security:
Providing you a secure online experience is one of Searchlighting.com's highest priorities. We recognize that your privacy and security are of the utmost importance and have devoted a great deal of effort to ensure that your personal information is safeguarded.
Please take a moment to read about the steps that we have taken to protect your information and make your online transmissions safer. We also invite you to review the ways that you can take to protect yourself further.
We hope that once you understand the measures we employ and the steps you can take to protect yourself, you'll be confident about the security of your transactions and personal information shared with Searchlighting.com.

1. Positive identification

    * Searchlighting.com uses a secure server and secure certificate. It is registered with site identification authorities to enable your browser to confirm Searchlighting.com's identity before any transmission is sent. With this technology:
    * The identity of our site is automatically confirmed behind the scenes prior to the transmission of any customer information requested to complete an online order.
    * Your data reaches your intended target or your browser notifies you (prior to your sending any personal information) that the potential receiving site looks suspicious and should be avoided.

      2. Data Encryption
    * If you are using a security-enabled browser (such as Microsoft® Internet Explorer version 3 or greater, or Netscape® Navigator® version 3 or greater), the information you send us regarding your account or your purchase is encrypted, making it extremely difficult to read even if it is wrongly intercepted.

      3. Searchlighting.com utilizes industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of:
    * potentially sensitive information, such as your name and address
    * critically sensitive information, such as your credit card number


      Help Protect Yourself :
      If you use a security-enabled browser (such as Microsoft Internet Explorer version 3 or greater, or Netscape Navigator version 2.0 or greater), paying attention to two browser features will decrease the chances for the unintended or fraudulent use of your personal information:

      1. Browser security settings
      Your browser security preference settings are your first line of defense in stopping the theft or unwanted viewing of confidential, personal information. The most popular browsers offer you the ability to receive an alert or notification if any of the following occurs or is about to occur:
    * changing between secure and non-secure transmission modes
    * receiving an invalid site identification for the site to which you are about to transmit
    * sending a transmission over an "open" or unsecured connection
    * Check the settings of your browser security features to see all the checks that are possible and those that are currently in place.

      2. Browser security signals
      The presence of security measures surrounding the entry of data on a web page is identified in two ways for you on your browser:
      (1) The url identifying the page will always begin with "https://" versus the normal "http://".
      (2) A security symbol to indicate operation in a mode that supports secure transmissions:
    * A "closed lock" icon is present in the bottom right corner of your Microsoft Internet Explorer browser screen.
    * An "unbroken key" icon appears in the lower left corner of the Netscape Navigator browser screen.
    * With these security measures in place, you can also feel confident that every credit card transaction you make on our site is safe and secure.

Return Policy:

     All sales made by Searchlighting.com at the Searchlighting.com website,  through e-mail, through telephone contact or any other means are final.  Examine all shipping cartons and packaging immediately upon receipt, and report damaged materials to the shipping carrier immediately.  In the event that an item is defective, Searchlighting.com will take all steps it deems necessary to repair or replace the defective item.  In the event that Searchlighting.com does accept the return of a purchased item, the customer will be responsible for all shipping costs, in addition to a 25% of total sale re-stocking fee.  Because all items at Searchlighting.com are custom manufactured or ordered for the customer, Searchlighting.com reserves the right to enforce its "ALL SALES ARE FINAL" policy.

Delivery Times:

   

Most of the items available for sale on the Searchlighting.com website are custom manufactured to customer specifications upon receipt of your order.  As a result, customers should expect standard delivery times to be between 3-6 weeks for these items.  Custom manufactured in the USA product lines include, but are not limited to the following: Arroyo, H A Framburg, Wilshire Mfg., Hanover Lantern and Northeast Lanterns.  We also have custom manufactured European lines including, but are not limited to the following: LEDS, Lamp Internationale, Le Klint, Leucos, Neuhaus and Firme di Vetro, that if not in stock in the USA, can take up to 12 weeks for delivery. You may contact our customer service department at 1-888-628-5332 for the most accurate delivery time estimates.

Taxes:

     Searchlighting.com is a registered corporation in the State of New York and is responsible for collecting 8.5% sales tax on all orders shipped to New York State.  Our shopping cart system will automatically compute this tax for orders shipped inside of New York State.

Order Confirmation:

    Upon receipt of your order, our secure shopping system will immediately e-mail a receipt to you, listing the details of your order, and a secure link where you can track the status of your order 24 hours a day.  For your protection, this receipt will not include the entire credit card number you used to complete the transaction.

Contacting Searchlighting.com:

Searchlighting.com may be contacted via e-mail at [email protected] , via the feedback form form on the Searchlighting.com website at http:www.Searchlighting.com, by telephone at 1-888-628-5332, by fax at 1-516-599-7680, or by mail to Searchlighting.com, 79 Sunrise Highway, Lynbrook, NY  11563.

 

 


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